Tuesday, April 17, 2007

This week: Q & A on SimplyHome (part 2 of 5)

This week, each day, we answer a common question about SimplyHome.

Q: We have looked at systems that include a Central Station-- what is that, and how is SimplyHome different?

A: We believe "It Takes a Family." SimplyHome allows you a high degree of connectedness between what's happening at the residence, and one or more caregivers.

In the SimplyHome web dashboard, with a few mouseclicks you set up rules-- such as if the resident presses the panic pendant button, a call/email/cell phone text message (one, two or all three) instantly goes out to you, your sister, the neighbor (one or more).

Similarly, if the resident is not "Up & About," again-- messaging is sent in real-time to key contact-- people who know the resident, and can decide what to do. Often the reaction is to call the resident, go over to the residence-- or in rare cases, vector in Emergency Medical help.

The fact is that no one knows your mother or your sister, as an example, better than the child or the sibling. Rather than a remote call center (aka "Central Station") staffed by service representatives who know virtually nothing about the resident, we believe the powerful connectivity of SimplyHome should loop in family and friends, first and foremost.

SimplyHome website