It Takes a Family

First line of defense: Nameless, faceless central station or a family of caregivers? This article seems to point to the latter. Here's the lead:

Some 500,000 Americans use the medical alert service called Lifeline. When you need help you press a button and it connects you with a Lifeline monitor who is supposed to get you the help you need.

But Christine Talley's family says that lifeline cost her her life.

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